Job summary The Hospital at Home team require a Co-ordinator & Receptionist to support our expanding service. We are looking for someone with excellent communication skills to provide comprehensive, proficient and efficient administrative and reception support working with various clinical and non-clinical teams within the department. The post holder must have the ability to undertake work using own initiative, be well organised, but flexible in their approach to this varied role. Main duties of the job Provide a high standard of receptionist and administrative support, to include appointment scheduling, filing, delivery sorting, photocopying and record keeping; Be courteous and professional when dealing with patients, relatives, colleagues and other service users, adhering to Trust guidelines and standards; Ensure that patients are correctly identified and booked in for their appointments; Check that patient information such as address and general practitioner details are accurate and up-to-date and make any necessary alterations to the patient's health record and Electronic Patient Record (EPR); Record the patients' attendance at clinic, ensuring that data relating to treatment input and relevant data are accurately recorded on the Trust's system (Millennium, Hospital at Home tracker); About us At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 427-6700661 Job locations Royal United Hospitals Bath Combe Park Bath BA1 3NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person Specification education Essential Good standard of general education (GCSE level or equivalent qualifications or experience); Desirable Previous experience in this role communication Essential Able to communicate effectively in written and spoken English, including the use of non-complex medical terminology. Desirable Experience of working in a customer/patient focused environment; Person Specification education Essential Good standard of general education (GCSE level or equivalent qualifications or experience); Desirable Previous experience in this role communication Essential Able to communicate effectively in written and spoken English, including the use of non-complex medical terminology. Desirable Experience of working in a customer/patient focused environment; Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address Royal United Hospitals Bath Combe Park Bath BA1 3NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)