Position: Full-time
Shift Patterns: Days, 8.5-hour shifts, 5 on 2 off
Why Join Us?
At Z Hotels, we deliver a unique compact luxury experience in some of the most sought-after city centre locations across the UK. With fourteen hotels already open and our fifteenth on the way, were growing fastand we want you to grow with us.
We pride ourselves on putting people first, from the guests we welcome to the amazing team that makes it all happen. Join us and enjoy a warm, collaborative atmosphere, great benefits, and genuine opportunities for progression.
Weve even been named one of The Caterers Top 30 Places to Work in Hospitalityso you know youll be in good hands.
What Were Looking For
Were on the lookout for a Guest Service Assistant whos friendly, professional, and thrives in a fast-paced, team-oriented environment. Youll love hospitality, have a can-do attitude, and be focused on creating memorable experiences for our guests.
This is a hands-on, varied role that blends front desk duties with café serviceideal for someone who enjoys keeping busy and making people smile throughout the day.
Key Responsibilities:
Reception Duties :
* Greet guests with warmth and efficiency during check-ins and check-outs
* Manage reservations, calls, and emails with a professional and courteous approach
* Ensure guest data confidentiality and assist with any queries or issues
Café Duties:
* Maintain café presentation and deliver exceptional service during breakfast, lunch, and snack times
* Support smooth service by preparing beverages, clearing tables, and helping guests
General Duties :
* Address guest requests promptly, liaise with housekeeping and maintenance when needed
* Uphold high standards of cleanliness, health, and safety
* Be willing to occasionally support the night team if needed
Location:
Were recruiting Guest Service Assistants across our central London properties, all located in vibrant neighbourhoods that offer a dynamic working environment, with excellent transport links, culture, food, and shopping just steps away. Whether you're in Piccadilly, Gloucester Place, or Victoria, no two days will be the same.
Why Youll Love It Here:
* Competitive salary and benefits package
* 5.6 weeks of holiday plus loyalty-based bonuses
* Extra paid day off on your birthday
* Life insurance coverage
* Fun social events and wellbeing activities
* Discounts on rooms, food, and more
* Career development with mentoring and training
* Meals provided during your shift
* Long-service rewards
* Birthday and festive gifts
* Relocation support considered for the right candidate
Ready to Join the Z Family?
If you're an enthusiastic Guest Service Assistant ready to deliver standout service and grow your hospitality career in the heart of London, wed love to hear from you.
Apply now and take the next step with Z Hotels in one of the most exciting cities in the world.
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