Room Attendant - Room Attendant Mercure Aberdeen Caledonian Hotel 11.70/h Location Description Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens. Job Description We are looking for a Room Attendant to join our amazing Housekeeping team Key Responsibilities Clean and Tidy Guest Rooms: Thoroughly clean and tidy guest rooms, including making beds, changing linens, dusting, vacuuming, and cleaning bathrooms. Replenish guest room supplies such as toiletries, towels, and coffee/tea. Report any maintenance issues to the supervisor/manager Inventory Management: Check and restock inventory of cleaning supplies. Lost and Found Procedures: Follow hotel procedures for handling lost and found items, ensuring proper documentation and storage. Guest Interaction: Respond to guest requests and complaints in a timely and courteous manner. Maintain a professional appearance and conduct oneself in a polite and respectful manner when interacting with guests and colleagues. Security: Ensure all guest rooms are secured and properly locked when leaving them. Teamwork and Independence: Ability to work independently and as part of a team, demonstrating flexibility and cooperation. Attention to Detail: Strong attention to detail and ability to follow instructions precisely. Time Management: Excellent time management and organizational skills, able to work in a fast-paced environment and handle multiple tasks simultaneously. Communication Skills: Good communication skills and ability to interact with guests and colleagues in a positive and professional manner. Laundry Services: Collect laundry and dry cleaning for guests. Sort and count linen and towels for collection by the laundry company. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.