Northumbria Coast and Country Cottages part of Sykes Holiday Cottages, are excited to be looking for a new Housekeeper to join our Seahouses team. Salary: Up to £23,809 per annum Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week) Working Location: Seahouses Team: Housekeeping Reporting to: Local Supplier Lead About Us Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact. About the Role As a Housekeeper you will be responsible for checking our properties for cleanliness and identifying any maintenance issues, respond to any shortfalls and recognise any areas that need remedial attention, which would affect the quality of service which we provide and feeding back to suppliers where necessary. You will be actively involved in the daily operations of the Brand Managed Services housekeeping team, ensuring high standards are upheld to deliver an exceptional guest experience. As part of a rota, you will also provide out-of-hours assistance to property owners and guests. Your Responsibilities As Housekeeper, you will be responsible for the following areas of accountability: Ensuring all allocated properties are visited and inspected within required timeframes Ensure the allocated property portfolio is presented to the highest standard at all times Identifying any maintenance issues and reporting for repair in a timely manner Following up to ensure any shortfalls or repairs have been carried out in the required timeframes Building strong relationships with suppliers and cleaners Assist in the preparation of linen for changeover days Control of returning dirty linen Ensure cleanliness standards are consistently met Taking delivery of the hire linen from the supplier Responding to and successfully resolving any guest issues Completing any day-to-day administration tasks Provide feedback to cleaners on standards and areas of improvement Ensure policies and procedures are followed to include COSHH and manual handling Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way All we ask if you have the following: Ability to work independently and as part of a team Strong attention to detail and problem-solving skills Ability to remain calm and focused under pressure Flexible attitude towards tasks and working hours Good numerical skills and ability to use own initiative Full, clean driving licence Although standouts will also have: Previous Housekeeping Experience Knowledge of basic property maintenance Knowledge of COSHH and manual handling Strong local knowledge Sykes Cottages Company Benefits: 33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday. Access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary Two additional paid volunteering days per year An enhanced maternity and paternity policy Opportunities for career progression, personal development and opportunities to be recognised Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support Employee discounts, onsite gym, and wellbeing initiatives Comprehensive training and development opportunities Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply