Patient Care Coordinator - Thera Travel (London)
Thera Travel is seeking a compassionate and organised Patient Care Coordinator to be the first point of contact for UK patients seeking high-quality, affordable medical treatment abroad. This role combines healthcare knowledge with customer service excellence to guide patients through their medical tourism journey.
About Thera Travel
Thera Travel is a trusted medical tourism facilitator helping UK patients access high-quality, affordable medical care abroad. Founded in response to growing NHS waiting lists, we connect patients with internationally accredited hospitals and experienced surgeons across Eastern Europe. Our focus is on providing comprehensive support throughout the medical journey, from initial consultation to post-treatment care. With significant cost savings and minimal wait times, we're transforming how UK patients access life-changing medical treatments.
Key Responsibilities:
* Respond promptly to patient enquiries via phone and email with empathy and professionalism
* Conduct initial consultations to understand patients' medical needs, concerns, and preferences
* Maintain detailed records of all patient interactions in Pipedrive CRM
* Follow up with leads systematically to nurture them through the decision-making process
* Coordinate with our network of international healthcare providers
* Support patients in understanding treatment options and costs
* Track and report on lead conversion metrics
Required Skills & Experience:
* Previous experience in healthcare administration or patient coordination
* Excellent communication skills with a warm, empathetic telephone manner
* Strong organisational abilities and attention to detail
* Proficiency with CRM systems (Pipedrive experience beneficial)
* Ability to handle sensitive medical information with discretion
* Knowledge of medical terminology
Desired Qualities:
* Understanding of the UK healthcare system and NHS
* Experience in sales or lead nurturing
* Interest in medical tourism or international healthcare
Benefits:
* Competitive salary
* Professional development opportunities
* Flexible working hours