Job Description
This role will be primarily responsible for ensuring our operations and processes align with ISO 9001 quality management standards, managing IT-related issues, and collaborating with contract managers to ensure smooth service delivery and compliance. The ideal candidate will possess a strong understanding of ISO 9001, experience in IT support, and excellent communication skills to effectively engage with internal and external stakeholders.
Key Responsibilities:
ISO 9001 Compliance Management:
* Oversee and manage the implementation, monitoring, and maintenance of ISO 9001 quality management systems across the organisation.
* Conduct regular internal audits to assess compliance and identify areas for improvement.
* Prepare for and coordinate external ISO 9001 audits, ensuring the company is consistently compliant with the latest standards.
* Develop, implement, and review procedures and policies that align with ISO 9001 quality management principles.
* Provide training and guidance to staff on ISO 9001 requirements and best practices.
IT Support and Troubleshooting:
* Liaise with IT service providers for system maintenance, updates, and problem resolution.
Liaison with Contract Managers:
* Work closely with contract managers to ensure that all contracts and services provided meet ISO 9001 quality standards.
Continuous Improvement:
* Drive a culture of continuous improvement by identifying areas where processes can be enhanced in both IT and quality management systems.
* Stay up-to-date with industry standards and best practices related to ISO 9001 and IT management.
Qualifications:
* Experience in ISO 9001 compliance and management, preferably within the building services or facilities management industry.
* Strong IT skills, with knowledge of relevant IT systems and software.
* Familiarity with building services contracts and operational processes is advantageous.
* Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
* Strong organisational skills, attention to detail, and the ability to manage multiple tasks concurrently.
Benefits:
* Competitive salary based on experience
* Ongoing training and professional development opportunities
* Pension scheme
* Increased annual leave entitlement
Hours: Monday – Friday, 8.30 am–5.00 pm (37.5 hours per week,)
Reporting to: Senior Management Team
Pay: £22k – £25.5k dependent upon knowledge, skills, and experience