Customer Care Manager - Maternity Cover
Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs.
Weekly hours: 37.5 hours between 8am and 5pm?
Contract: 14-month fixed term contract Maternity Cover
Job Solutions Ltd are delighted to be assisting our client with their recruitment for a temporary Customer Care Manager to join their busy, professional team.
Overall job role objective:
The Contracts Customer Care Manager plays a critical role managing a team of Customer Care Advisors (Contracts and Estimating) who in turn maintain and develop sales of products, handle all administrative and service aspects of the ordering cycle for the Specifications channel, and manage all aspects of the price administration to support the UK Market.
The Customer Care Manager will drive efficiency through leadership, process reviews and continual improvement to keep the department running in a professional and positive way, to achieve and exceed departments KPIs, and increase customer satisfaction, loyalty and expectations.
As part of the Management team within the Customer Care department, the role also i...