Caremark Kensington is a professional homecare provider supporting individuals in Kensington, Chelsea and Westminster. We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting adults and children with: Personal Care Respite Care Live in Care Dementia and Alzheimer’s Care Companionship; Medication Assistance Shopping and Meal preparation Domestic Duties Social Activities. We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office-based position which includes performing many of the associated admin duties like managing care/customer files, producing compliance documents and occasionally being on-call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers, and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants. Reports to : Care Manager Summary of role To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures. Principal responsibilities Answering all incoming telephone enquiries. Implementation of thorough recruitment and vetting procedures of all Care Assistants. Processing new customer referrals. Preparing appropriate documentation for Field Care Supervisors. Permanent allocation of Care Assistants to all customer visits and ensuring all visits always covered. Administration of all Individual Care & Support Agreements. Maintaining customer and Care Assistant office files and ensuring that they are always up to date. Maintaining computer system up to date at all times. Ensuring all customers and Care Assistant documentation and electronic records are kept up to date at all times. Ensuring all other records are kept up to date. To work closely with the Field Care Supervisor. To ensure compliance with all office systems and procedures. Assistance with wages and invoice processing. Production of reports and management information as required. Care Coordinator Skills & Attributes Strong communicator who’s fluent in English (both written and spoken) Friendly telephone manner Good negotiation skills Ability to work under pressure and multi-task Strong organisational and time management skills Ability to work to deadlines & take direction Be able to think fast on their feet and make quick decisions Compassionate and caring Candidate MUST have previous experience as a Care Coordinator. Benefits Competitive Salary -Training opportunities and career progression -Pension -20 days holiday plus 8 days bank holidays -Supportive team and manager -Bonus scheme Additional Information Caremark (Kensington) is a professional homecare provider supporting individuals in Kensington, Chelsea and Westminster. We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting adults and children with Personal Care; Respite Care; Live in Care; Dementia and Alzheimer’s Care; Companionship; Medication Assistance; Shopping and Meal preparation; Domestic Duties; and Social Activities. We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office-based position which includes performing many of the associated admin duties like managing care/customer files, producing compliance documents and occasionally being on-call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers, and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants.