Arctic Wolf
Arctic Wolf delivers dynamic 24x7 cybersecurity protection tailored to the specific needs of your organization. Ready to boost your security posture?
Ready to further your career in the fast-paced, exciting world of cyber security? Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Manager, Security Operations, to be part of making this happen.
About the Role:
The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.
As a Manager, Security Operations, you will:
* Develop, enhance, and operationalize processes to better execute customer expectations.
* Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.
* Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.
* All people management responsibilities for the organization.
* Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
* Lead, coordinate, and train others on effective management of security incidents and operational responses for customers.
* Collaborate across various business units to deliver the most comprehensive security response to customers.
* Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.
Who You Are:
The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.
Your experience and skillset could look like:
* Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center.
* Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise.
* Strong and demonstrated ability to define effective security processes. Ability to identify current opportunities in current processes and roll out necessary changes.
* Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.).
* Ability to lead and manage a technical team.
* Excellent communicator and presenter.
* Ability to lead and mentor.
Minimum Qualifications:
* A degree in Cybersecurity or equivalent.
* 4+ years’ experience working and managing a SOC or customer support function.
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.
Security Requirements
* Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
* Background checks are required for this position.
* This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.
#J-18808-Ljbffr