An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of a Band 3 Patient Services Co-ordinator, based within the Patient Services Department at Llandrindod Wells Hospital. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the service, be motivated, ready for the next challenge and enjoy working as part of a very busy team.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
Main duties of the job
The post holder will provide administrative support within the Patient Services Department, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending / non-attending and undertaking audio typing for specialist clinics and consultants. The post holder will also provide a range of clerical and secretarial services as directed and provide support and cross cover at Llandrindod Wells Hospital, Knighton Hospital & Glan Irfon. Travel between sites on a weekly basis will be essential.
Knowledge of WPAS and previous audio typing experience is desirable.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Being the smallest Health Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Aptitude and Abilities
* Excellent communications skills
* Ability to listen
* Excellent telephone manner
* Ability to identify, prioritise and work to short deadlines
* Able to work without supervision to achieve the objectives of the post
* Ability to design and layout reports, forms and other documents to a high quality and appropriate format
* Ability to take accurate minutes
* Ability to collate and undertake a basic analysis of data
* Ability to prepare information for meetings and seminars
* Ability to communicate clearly and succinctly, both orally and in writing
* Ability to speak Welsh
Experience
* Able to work on own initiative as well as part of a team
* Working with patients
* Ability to write/speak Welsh
Qualifications
* RSA 3 or equivalent experience
* Sound Educational Background
* Working in an office environment
* Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board
Values/Other
* Communicate and build effective working relationships with colleagues at all levels both internally and externally
* Able to work hours flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,433 to £26,060 a year per annum pro rata
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