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Customer Service Representative, Kirkcaldy
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Client:
William Hill
Location:
Kirkcaldy
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
09724bcf16af
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated!
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What do you need to be successful?
* Age 18+ (it’s a legal requirement)
* A passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What's in it for you? We offer a range of competitive benefits including:
* Working hours: Full and part-time options available
* Compensation: Minimum of the National Living Wage, with potential for quarterly performance bonuses
* Holiday entitlement: 28 days plus an extra paid day off for your birthday
* Pension plan: Contributions matched up to 4%
* Perks and discounts: Discounts in high street shops, cinemas, holidays, etc.
* Subsidised travel: Discounted Zone 1-6 Oyster card for roles based in London
* Training and development: Opportunities for career growth and internal promotion
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