We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm based in Milton Keynes.
The Analyst will provide technical support and service delivery to the customers. Responsibilities include:
1. Incident investigation and resolution
2. Request fulfilment
3. Assisting problem investigations
4. Identifying and generating support documentation
5. Technical coaching
Ensuring adherence to agreed standards and procedures.
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