Job Title: Senior Business Support Officer (Technical) (Admin and Clerical)
Salary: £14.24 P/H LTD Umbrella Rate
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bristol, BS4
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm
This role offers an opportunity to deliver essential technical business support services within the Growth and Regeneration directorate at a Local Authority. The Senior Business Support Officer will join the Homes and Landlord Services team, focusing on Responsive Maintenance, and contribute to delivering high-quality service and impactful community support.
Key Duties and Responsibilities:
Coordination and Administration: Lead complex administrative or business support tasks, taking ownership and ensuring end-to-end process delivery. Contribute to the day-to-day operational business and project development.
Customer and Stakeholder Interaction: Handle enquiries from internal and external customers, including escalated issues, and ensure satisfactory resolutions.
Policy Interpretation: Interpret rules and guidelines to find solutions and know when to escalate issues to a manager.
Service Support: Ensure service and customer support are fully integrated and aligned with working models and schedules.
Frontline Customer Service: Assist in delivering frontline customer services to colleagues, the public, elected members, contractors, and other directorate customers.
Office Duties: Perform various o...