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Job Title: Location Manager - Extra Care
Location: Popple Well Springs - Tadcaster
Hours: 36 hours per week
Salary: Up to £26,707 per annum
About the role
Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.
The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.
The Location Manager role is diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.
Responsibilities:
* Line management responsibility for 1 Administration Assistant.
* Managing properties and enabling residents to live independent lives.
* Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out.
* Listening and responding to residents and partners to proactively deal with issues before they become complaints.
* Taking ownership of complaints and following the complaints process while keeping all parties informed.
* Leading relationship management across the location and collaborating to find solutions and satisfactory resolutions.
* Maintaining resident and stakeholder trust and confidence through effective communication, setting of expectations, and delivery of outputs.
* Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner.
* Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
* Working with external agencies and partners such as local authority commissioners, on-site care providers, social workers, and medical professionals to provide support to residents with a range of needs.
* Encouraging all residents to have an up-to-date and relevant support plan that identifies their individual needs.
* Connecting with residents, helping them access health and social services, and encouraging inclusion in social events both internally and in the wider community.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem solve, and a willingness to learn.
Anchor - a great place to work
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & happiness
* Gym, fitness, and wellbeing discounts.
* Mental health support.
* Flexible working options.
Finance
* Pension plan - contribute between 4% and 8% and we'll match it or better.
* Quick and easy pension transfer service.
* Savings and financial advice, loans, free life assurance.
* Discounts on shopping, holidays, phones, technology, and more.
Career
* Ongoing personal and professional development programme.
* Leadership Pathways online learning resources.
* Career progression and promotion opportunities.
To see our full range of benefits, check out our dedicated being well website.
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