GENERAL MANAGER
We are looking for an experienced General Manager to manage our front of house and kitchen teams to deliver 'Guest Obsessed' service whilst running a profitable business.
You will be positive and curious in your approach to your ways of working and take ownership for your restaurant by leading the business through exceptional Leadership and people skills.
You will be working at our beautiful and aspirational restaurant in Sandbanks, Dorset, overlooking the water, you couldn't ask for a more perfect setting.
What will your role involve?
Creating the right culture, ensuring everyone is looked after and receives quality training and development, always striving to do the right thing, and always having the welfare of the team in mind.
1. Driving exceptional customer service by having a presence on the floor, building relationships with customers, looking after regulars, and ensuring the teams can plan and lead a great service.
2. Leading on the commercial contribution of the business through driving sales and covers to achieve financial targets.
3. Reviewing service to ensure consistency of flow of hospitality, service, and standards.
4. Accountability for H&S in the site, ensuring record keeping and certificates are up to date, liaising with maintenance, and any accidents or near misses are recorded and followed up on.
5. Driving great controls to ensure GP performance, through management of stock, wastage & comps.
6. Having the greatest impact by always demonstrating the right behaviours in the right situation.
7. Planning and setting priorities and direction for the site.
8. Dealing with the day-to-day HR issues, including disciplinaries and grievances.
Skills And Experience Needed
1. Must have a minimum of 5 years of successfully managing your own site as a General Manager.
2. Have come from a high-volume, high quality guest facing leadership role.
3. Strong business and financial acumen, with experience of owning and delivering your own P&L in a restaurant environment.
4. Passionate about providing exceptional customer service.
5. Great effective communication skills.
6. Have an enthusiasm for high quality fresh food.
In return we will offer
1. A share of service charge included in package.
2. 50% discount in our restaurants, 20% discount in our shops and online, and discounted hotel stays and cookery courses.
3. Free meal for two - after one year with us you'll get a complimentary meal for two people in one of our restaurants, every year.
4. A values-based culture recognised as one of the top 100 companies to work for in the UK.
5. Social events - you'll get the chance to meet and work with Rick, Jill, and the Stein family.
6. Training and development - we'll support your development with regular discussions, support and coaching to help you learn and improve.
7. Holidays - You'll get 28 days paid holiday which increases after two years.
Our Story
Rick and Jill Stein started our family run business back in 1975, and today we employ over 600 happy staff. The business has grown from the first flagship Seafood Restaurant in Padstow to 10 restaurants across the south of England, plus hotel rooms, cookery school, shops and an online shop. Rick and Jill are still heavily involved in the business, as are their three sons Ed, Jack and Charlie.
Our Values
We are proud to be a values led company which you will learn more about upon joining us, the values that we live and breathe here at Stein's are:
1. Hospitality is from our hearts.
2. Enjoy learning & improving.
3. Right thing, right way.
4. Bring out the best in each other.
5. Show great team spirit.
Say Hello -
We'd love to hear from you - click apply to submit a quick application.
If you would like any additional support or need any reasonable adjustments at any stage, please let us know.
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