General Manager - Anglesey, Isle of Anglesey
Client: PDA
Location: Isle of Anglesey, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: b06af9f4fb97
Job Views: 8
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Job Title: General Manager | Retail Fashion & Catering
Location: Anglesey LL61 5UJ
Hours: Full time & permanent (39 hours per week)
Salary: Depending on experience, at the discretion of the client
Shift Patterns: 5 days out of 7 (Weekend work included)
An excellent opportunity has presented itself to join our client as their General Manager. As an industry leader in the fashion sector, we are actively seeking a General Manager to join the management team, reporting to the Area Manager.
As the General Manager, you will maximise business profitability by optimising sales opportunities while working within planned costs. You will manage day-to-day operations of the site, delivering excellent customer service through staff training and leading by example.
Primary Responsibilities
Increasing Store Profitability & Sales
* Monitor store performance daily, weekly, and monthly, providing reports and updates to area managers to improve performance and increase sales.
* Utilise KPI’s to enhance store performance and sales.
* Maintain awareness of store performance, relating to customer footfall, conversion, and average spend.
* Show initiative in product placement and prioritise concessions.
* Review margins and sales per square foot to ensure maximum profit.
* Ensure staff are consistently aware of sales targets and exceeding expectations.
* Train staff on visual merchandising.
* Ensure sales floor layout reflects company guidelines to encourage customer flow and create sales opportunities.
* Maintain costs in line with budget, proactively planning to maximise available budget.
Customer Service
* Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
* Monitor and seek continuous improvement on the level of service given to customers.
* Constantly improve product knowledge of your staff and yourself.
* Maintain optimum stock levels with prompt deliveries and regular stock replenishment.
* Ensure rotas are completed with enough staff on each shift, within budget.
Staff Management
* Engage in recruiting staff as authorised by the Area Manager, ensuring recruitment remains within budget.
* Effectively onboard and induct all new staff in line with company expectations.
* Train and develop the team in line with company guidelines and coach individuals to reach their full potential.
* Monitor, review, and appraise individuals as per company procedure.
* Monitor staff performance, behaviour, and appearance on an ongoing basis.
* Set and implement clear work objectives to effectively deploy the team to the commercial benefit of the branch.
Administration & Health/Safety
* Ensure all branch administration is completed according to company procedure, including cash management and stock control activities.
* Fulfil obligations to adhere to the Health & Safety at Work Act 1974 and company policy.
Security
* Ensure security procedures are in place and working on and off the sales floor.
* Ensure all staff are aware of procedures for protecting people, cash, stock, and property.
* Carry out compliance checks and audit procedures.
* Ensure all key holders are fully trained and understand their responsibilities.
* Conduct weekly Bag/Locker checks and record them.
* Ensure cash office security is carried out in line with company policy.
Experience & Requirements
* Previous experience as a retail supervisor/manager, preferably within fashion.
* Experience managing teams of up to 25 staff members.
* Confident in leading a team and ensuring optimal performance.
* Experience managing budgets, increasing sales, and dealing with profitability.
* Ensuring KPI’s are met and sales targets are exceeded.
* Flexible to work weekends and longer shifts when required.
* Proficient in administration, reporting, and health & safety.
* Previous experience with recruiting, onboarding, training, and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the outlined responsibilities.
Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
#J-18808-Ljbffr