Motus Truck & Van have an exciting opportunity for someone to join our fabulous team in Ipswich.
We’re expanding our team, and we are looking for a dedicated, motivated Truck customer care advisor with excellent communication skills.
Do you have:
* Previous experience in customer service?
* Experience with volume work?
* Able to work within a team?
If your answers are YES, then you may be the person we have been looking for!
What will you be doing?
* Be responsible for raising Truck Inspections for group and adding any relevant defect work from the previous Inspection.
* Effectively manage inbound truck booking calls whilst exceeding mystery shop criteria.
* React efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regarding their vehicle’s current status & update diary as required.
* Effectively manage inbound Truck sales enquiries & allocate to sales execs whilst adhering to process and using the CRM platform.
* Any further administration tasks to support the wider group and Truck service departments.
* Ensure that customer expectations are met daily.
* Daily focus on Key Performance Indicators to achieve the required standard.
* Resolve customer-related issues in a professional and timely manner, keeping the Senior Service Advisor aware of progression.
* Deliver dealer & manufacturer standards to the customer.
* To understand customers' entitlement regarding Zero Tolerance on Downtime.
* To have a good understanding of “Uptime” and the accessing the system.
* High level of customer satisfaction.
* Process-oriented.
* Flexible and adaptable to change.
Monday - Friday, 09:30am - 18:00pm
Salary of £23,795.20 per annum.
Who are we looking for?
The successful candidate will have:
* The ability to produce work to a very high standard.
* A team player mentality.
* An awareness of Health and Safety procedures/policies.
Our Company Benefits:
When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:
* Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service.
* Auto-enrolment Pension Scheme with employer contribution.
* Medical insurance discounted scheme.
* Referral bonus if you introduce your friends.
* Discounted days out with family and friends.
* Retail discounts saving £££'s on shopping and dining out.
* Salary Finance.
* Family & Friends Discounted Car Scheme.
* On-site Mental Health First Aiders.
* Discounted Healthcare Scheme.
* X2 basic salary Life Assurance.
* Uniform provided.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment, and fairness for all. Here at Motus Truck & Van, we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognize everyone has different needs, considerations, and aspirations. So no matter who you are, what you need, or where you’re going, Motus Truck & Van wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van, we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent-dominated workplace and you could be just who we are looking for.
Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.
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