Select how often (in days) to receive an alert:
Team Lead Revenue Management Northern, Western & Southern Europe
Location:
London, GB
Property Name: WHG United Kingdom
Wyndham Hotels & Resorts is now seeking a Team Lead Revenue Management Northern, Western & Southern Europe to join our team in London, United Kingdom.
Job Summary
The Team Leader Revenue Management Northern, Western & Southern Europe has responsibility for delivering the total value proposition of the fee-based Revenue Management Service (RM Service) for the respective region. This includes accountability for a team of RM specialists and analysts, hotel adoption of Wyndham’s Revenue Management tools and strategies, as well as management of the billing process for their clients (hotels). They will work closely with the Director, Revenue Management Services Europe, and the broader commercial team to align on best practices and strategies to optimise positioning, pricing and effectiveness of our service for the region.
The primary purpose of this role is to supervise the day-to-day activities of the team to understand and communicate Revenue Management best practices and strategies to hotels that are engaged in this fee-based service.
This role will direct their team to communicate and educate the clients (hotels) on proper pricing, competitive positioning, and restrictions and lead the sub – regional meeting to communicate commercial strategies. This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing and communicating the entire rate loading process; and analysing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable Wyndham Hotels & Resorts (WHR) distribution channels and the PMS.
The individual will help create client (hotel) action plans to maximise RMS hotel room revenue and grow the RevPAR Index (market share) and profitability for each hotel in a portfolio.
In addition, they will be responsible for supporting the function to achieve 3 primary objectives:
1. Generate fee income for Wyndham that meet forecasted/ budgeted income to Wyndham EMEA EBITDA.
2. Lead the team to deliver against the service value proposition, ensuring hotels have a return on investment from the services provided.
3. Grow the portfolio of served clients and increase revenue through upselling to higher levels of services.
Responsibilities
* Deliver full cycle of revenue management activities (pricing, forecasting, competitive assessments, etc.) and inventory strategy for their hotels which are supported by the service. Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximised.
* Provide service for key clients to maximise room revenue through the development and implementation of effective rooms inventory management and pricing strategies for multiple hotel properties.
* Manage the daily activity of their team and setting goals for this team including conducting performance evaluations, supporting training and development activities, and monitoring team performance to ensure objectives are met. Responsible for providing guidance to ensure the team performs at their optimum. Identify and monitor training needs across service, and design, plan, and implement training programs.
* Deliver special projects related to continuous improvement of service. Plan and designate project resources, prepare budgets, monitor progress and keep stakeholders informed.
* Manage service and related partner’s billing processes. Prepare P&L and forecast reports.
* Grow the fee income revenue by selling service into non-service hotels. Develop upselling strategies for existing clients to move the next level tiers to generate fees to Wyndham EMEA EBITDA. Work closely with the Director, Revenue Management Services Europe for long-term team structure based on portfolio growth and RM vision for increasing revenue to WHR.
Experience/ Certificates/ Education
* BA/ BS Bachelor’s Degree in Hospitality, Business Administration, Finance or Economics, or a minimum of three (3) to five (5) years of analytical experience in Revenue Management.
* Hospitality industry experience is required.
* Experience in team management would be beneficial.
* Expert with MS Office is necessary.
* Expertise with PMS, CRS, RMS, BI Tools and RMS systems.
* Fluency in English is essential. Fluency in French or Spanish would be beneficial.
Organisational Relationships
The Team Lead Revenue Management Northern, Western & Southern Europe reports to the Director, Revenue Management Services Europe.
Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time
What we expect from you
You will play an important part in our mission to make travel possible for all by:
∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.
∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
∙ Bring your best every day and strive to exceed expectations in all you do.
What you can expect from us
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
∙ Competitive salary and benefits.
∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
#J-18808-Ljbffr