Senior Sales Operations Mgr, Go-to-Market Operations, Amazon Business
Job ID: 2801592 | Amazon Business EU Sarl, UK Branch - P97
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world. We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions.
The AB Go-to-Market Operations (GTMO) team is a diverse and dynamic team that works across all functions of the organisation to help drive critical strategic and operational initiatives. AB is seeking a Senior Sales Operations Manager that will play a key role in developing strategy, process, and analytics to drive key decision making. As Senior Sales Operations Manager, you will be a key member of the team optimising day-to-day decision making as well as flexing to tackle some of the most important strategic decisions in AB. This is a high visibility and influential role, working directly with country managers and sector leaders.
Key responsibilities include:
1. Deliver against the AB EU GTMO goals and objectives to support the overarching organisational mission and strategy.
2. Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue and productivity objectives.
3. Drive core Sales Operations processes, such as sales performance management and data issue resolution.
4. Analyse processes and mechanisms for sub-optimal performance, focusing on defect reduction and productivity. Identify root causes of problems and make recommendations for solutions.
5. Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
6. Equip Customer Advisors in evaluating their teams’ performance, and drive the weekly, monthly, quarterly and business review cadence.
7. Develop relationships and processes with Customer Advisors, BI, Finance, HR, Marketing and other stakeholders to identify and address reporting issues.
8. Conduct ad-hoc analysis and participate on projects as needed.
BASIC QUALIFICATIONS
* Master's degree or equivalent
* Experience with feature delivery and tradeoffs of a product
* Experience in product or program management, product marketing, business development or technology
* Previous experience in sales strategy creation or sales operations management is essential, especially experience with presenting data-driven analysis to senior management
PREFERRED QUALIFICATIONS
* Experience working across functional teams and senior stakeholders
* Experience in quantitative and qualitative research
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