Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing. We are seeking motivated individuals with a background in sales administration or internal sales to join our dynamic team. This role is ideal for proactive individuals who thrive in generating new business through structured outbound calls and planned follow-ups. If you have strong communication skills, a keen eye for identifying sales opportunities, and a passion for helping customers succeed, we would love to hear from you Key Responsibilities: Proactively generate new business through outbound calls, with a focus on building and nurturing strong customer relationships. Make regular sales calls to existing customers according to an agreed call plan, with specific objectives aligned with Customer Management Plans. Identify and cultivate relationships with key decision-makers, effectively communicating Hanson’s value, unique selling propositions, and differentiators. Price jobs for specific customers according to agreed volume levels, adhering to pricing guidelines set by the DSM (District Sales Manager) and CSL (Customer Service Leader). Collaborate with the DSM to conduct market analysis, including customer segmentation and competitor capability assessments. Identify opportunities to add value and enhance the success of our customers' businesses. Price cash sale inquiries in accordance with the established cash sale pricing policy. Sales Administration Efficiently handle all customer written and verbal enquiries in a timely manner. Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs. Navigate systems efficiently and accurately, keeping the customer informed at all times Ask relevant questions and communicating in an empathic, confident and assertive manner Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent. Take payment for cash sale jobs. Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives Develop knowledge of other roles within the team and be able to provide cover as far as possible. Order Management Understand basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role. Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Hanson’s transport management system General Develop product knowledge for all Hanson products. Develop knowledge of concrete industry, customers and markets. Link with the area teams and relevant external departments to ensure high level of customer service is maintained. Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff and transport personnel Education/Qualification Good communication skills with the ability to negotiate at all levels Working understanding of standard Microsoft software packages Will also ideally have experience of working within a large company environment and achieving targets What’s on Offer: Salary: £27,000 Location: Syston Contract: Full Time • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption • Social Values : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover