Patient Experience & Engagement Clinical Co-Ordinator
The Clinical Governance Team are responsible and accountable for continually improving the quality of our services and safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish and thrive. We provide assurance of high-quality care to the LCH Trust Board and support clinical services to achieve that assurance by leading a culture of clinical excellence to enable delivery of safe, high-quality care to patients that is evidenced by good outcomes and patient feedback, listening to the peoples voice to continuously learn and improve.
There is an opportunity to join this team on a Fixed Term/Secondment for 6 months with a focus on Patient Experience.
Main duties of the job
The Patient Experience & Engagement Clinical Co-ordinator will support the delivery of the Organisations governance agenda and provide support to key workstreams and contribute to assurance reporting in relation to patient voice and feedback on behalf of the Trust. Experience in using electronic systems to input, monitor and generate reports on Patient experience and engagement. Good time management skills are essential to ensure deadlines are adhered to.
The post holder will be a point of contact with a wide range of services across the organisation and externally with third sector and Parliamentary and Health service Ombudsman. Knowledge of information governance procedures i.e. maintaining the confidentiality of information. The postholder will be required to work flexibly, productively and co-operatively with colleagues and customers to deliver quality services. Must be able to deal effectively and efficiently with queries and demonstrate the use of initiative in these dealings.
About us
Working for Leeds Community Healthcare NHS Trust
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated 'Good', with our Adult Services rated 'Outstanding' for caring.
Job responsibilities
Please refer to the job description and person specification attached in the supporting documents section.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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