The Defence Business Services (DBS) Financial, Procurement and Civilian People Services (FPCP) team provides expert information, advice and services to, and on behalf of, MOD business areas. It is responsible for payments to MOD suppliers and the invoicing for the provision of goods and services, and recovery of overissues of pay/allowances and pensions. It is also responsible for the provision of HR shared services including resourcing, pay, apprentice management and casework. In addition, it is responsible for generating debtors and creditors in the MOD financial management system.
At DBS FPCP, Order to Cash (OTC), we are responsible for processing invoice requests from MOD branches to recover monies owed to MOD for goods/services provided. In addition, the team manage the recovery of overissues of pay/allowances and pensions. This is achieved through the managing of customer accounts to resolve disputes, hastening of payments, supporting vulnerable customers, setting up payment plans, complex debt casework and taking legal action. We also process receipts in multiple currencies to pay MOD for good/services.
This Executive Officer position sits within the OTC Debt Management Military Recoveries and Write-Off (DM Mil R&WO) team and is integral to its success in providing a Military Services interface between DBS, its commercial partners and customers for casework concerning overissues of Armed Forces Compensation Scheme (AFCS) payments and War Pension Scheme (WPS) payments for serving military personnel and veterans.
The successful applicant will work directly to HEO Debt Management – Military Recoveries and Write-offs and will be responsible for all aspects of personnel casework involving the overpayments and undercharges of AFCS and WPS to serving and former military personnel, in accordance with specified limits of delegation.
Main responsibilities:
Identify action to be taken within the Overpayments Debt Management area in the receipt, handling, control, authorisation and finalisation (within the limits of personal delegation) of casework involving the overpayments of WPS and AFCS for all serving and former military personnel that have been injured in the Armed Forces.
Authorise write offs, where appropriate, of pension and allowances overpayments, ensuring HM Treasury guidelines are accurately applied through Managing Public Money (MPM) guidance and Joint Service Publications (754 and 462) in accordance with business and IT processes.
Collate information on complex cases to refer to line management chain, policy teams, fraud teams, solicitors or welfare support as appropriate.
Line management of 3 x Admin Officer caseworkers with duties including work allocations, providing advice on casework, and providing guidance, feedback and development as required.
Maintain up to date knowledge of Debt Management Military Recovery & Write Offs process and policies and advise on the interpretation of regulations, both within the team and across the wider business area.
Provide statistical data in accordance with departmental requirements and ensure productivity measurements are achieved.