Stratstone
Position: Senior Service Advisor
Location: Leeds BMW
Salary: £30,956 with £4,500 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor!
As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail, or contact centre type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
Minimum Requirements:
To be a Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
1. Providing estimates, booking and scheduling service/repair work for our customers
2. Advising a recommended course of action and accurately invoicing for work carried out
3. Keeping our customers fully informed of all available extras, accessories and value products, maximising the opportunity to upsell
What do you need to succeed as a Senior Service Advisor?
1. Background in customer service, sales, and a keen interest in the automotive industry
2. Awesome organisation/admin skills and experience using computer systems
3. Upselling experience as well as being comfortable in a fast-paced environment
4. The ability to maintain customer service levels whilst meeting KPIs and deadlines
Here at Pendragon, we believe in collaboration and the power of our group coming together to transform automotive retail. We thrive in a fast-paced environment where the doors are open. If you have the attitude and drive to walk through them, we’ll empower you with the opportunities to bring out the best in yourself, and in return, you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Pendragon recognises the value that diversity brings to the workforce. We positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills, and talent potential that we are looking for, then get in touch. We are an equal opportunities employer.
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