Our Sales team is growing and we are seeking a new Account Manager to develop key relationships with our clients and drive business growth. This is a full-time, permanent opportunity based at our modern Petersfield head office. What will I be doing? The role of Account Manager involves proactively managing, retaining and growing existing accounts in the ‘Silver Tier’, whilst maximizing sales profitability. You will be expected to develop key relationships across accounts and actively seek to understand their business requirements both short term and long term. This also includes delivering excellent customer service through frequent contact with our clients and identifying new opportunities across SMI’s product portfolio with effective outbound calling. Your duties will include: Managing Outdoor Sector customers to oversee a portfolio of accounts at both group and depot level over the telephone and using MS Teams Calls Arranging client meetings to review their account via MS Teams Confidently promoting the company brand and products to clients, as well as identifying any upselling opportunities Establishing and maintaining a good relationship with all clients, delivering a first class level of service and identifying any client concerns Consistently achieving set weekly and monthly activity and revenue/profit targets Utilising Phocas to identify and log GAP opportunities against accounts to better understand client’s current and future needs Maintaining accurate client records, all correspondence must be recorded in a timely manner in Pipedrive Maximising opportunities by keeping up to date with existing and potential clients Collaborating and communicating with other internal departments where appropriate, particularly Customer Experience Continuing to improve your knowledge of SMI’s products range including new product arrivals Ensuring communication is maintained with key stakeholders including Procurement, Health & Safety and Operational representatives within your clients What do I need? To become a Account Manager with SMI you will need: At least 2 years of experience in a B2B Telephone Account Management or Telesales focused role Strong verbal and written communication skills, with the ability to engage confidently and professionally with clients over the telephone and build strong interpersonal relationships. Experience in working towards targets Effective listening skills Confidence when dealing with difficult situations and decisions Ability to work in a team and have a 'hungry' mindset to win deals and see growth in customers Strong organisational skills, self-motivation and ability to be flexible with a 'can-do' attitude General knowledge or MS Office (particularly Excel, Outlook and Word) and ability to learn new processes and systems Full UK driving license Why join SMI? SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment. By joining SMI, you will receive: A salary of £38,000 Entry into our Growth By Sharing bonus scheme following probation 25 days annual leave plus bank holidays, increasing after 3 years of service Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events 1 day WFH each week Friday 4pm finish How do I apply? To become an Account Manager with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at HRsmigroupuk.com SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.