Job Title: Customer Experience Manager
Location: Chester
Salary: £40,000 per annum
Job Type: Full time, Permanent
Working Hours: The hours of work are Monday-Friday 8:30am-4:30pm
Are you interested in a career with WSA?
Due to continued growth at our Chester office, we have an exciting opportunity of Customer Experience Manager within our Customer Experience team.
WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.
Key Responsibilities:
The successful candidate will:
Empower the team to exceed customer expectations
Take full ownership and responsibility of the Service Operating Model, where level 1 support handles initial interactions with escalation to level 2 technical support as needed
Managing a complex product portfolio
Ensuring team members are cross trained across all brands, enabling them to engage with customers confidently and competently on a wide range of products
Oversee the Quali...