Yorktel are looking for a Regional AV Technician to join the team Job Summary: The Regional AV Tech II is a key role for the assign customer and will be responsible for the service management of those sites within his/her region, UK. This position will regularly travel to other sites to perform service-related functions including but not limited to; break/fix, user training, event support and preventative maintenance. This position will also manage tickets for the region and collaborate with other techs within EMEA. Roles & Responsibilities: This position shall have the following responsibilities: Provide excellent customer service. Provide client assistance to support collaboration technology or process. Provide support on all collaboration technologies including, but not limited to: Microsoft Teams Meetup devices Owl video devices Webex Zoom Provide end-user support on process: Scheduling meetings with technology Requesting support Basic use of technology Provide end-user training as requested. Troubleshoot, to level 2, all issues to capability and resolution. Replacement of equipment Termination of cabling Complex troubleshooting Escalate issues, as required, to necessary parties following process. Room checks. Room preventative maintenance Maintain and report on all technology requests within Client’s Incident Management System. Ensure all assigned tickets are updated and closed once resolved. Provide standard weekly, monthly and quarterly reports as required and on-time. Maintain and manage equipment spares inventory. Work with the Yorktel Service Desk to manage service tickets for the region. Travel to other locations within region (Uxbridge & Moreton) to perform same duties as above. Provide event support, as requested and scheduled. Collaborate with other technicians assigned to the account to promote best practices and continuous improvement. Adhere to all Yorktel policies including, but not limited to: Time keeping Overtime requests and authorizations Vacation and sick time requests Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Leadership & Supervisory Responsibilities: None Skills & Abilities: Complete understanding of IP networking Complete understanding of A/V signal flows Ability to work as part of team and as an individual Ability to walk and be on your feet for long periods of time. Some overtime required, as allowed by local labor law. Extensive travel, within UK, required. Some travel outside of UK may be necessary Education & Experience: Bachelor’s degree preferred CTS Certification required or obtained within 9 months from hire date. 4-7 years’ experience working with audio/visual equipment. 4-7 years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices 1-3 years’ experience in a customer facing position. Additional Requirements: Ability to lift and carry up to 30 pounds/25 kilos. Must be able to speak and understand English. Climbing of ladders, up to 10 feet/3 meters Join us and you will enjoy an excellent salary and benefits package, including pension and private health care, private dental, cycle to work scheme, Home & Tech scheme and much more. We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.