Job Openings: Associate Director
About Empro Business Group
Empro Business Group is a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector.
Purpose of the Role
As an Associate Director, you will play a crucial role in the leadership and management of the Consulting Division of the Business, overseeing operations and leading the team to ensure the organisation meets its goals and objectives. You will implement strategies to support the delivery of continued exceptional service to our customers and confidently engage and manage key stakeholders, enhancing Empro's profile across its client base. You will be a leader and role model within the organisation, setting an example for others to follow and inspiring them to achieve their best work.
Responsibilities
Existing Clients and Business Growth
1. Nurturing existing client relationships to ensure customer satisfaction and the overall success of awarded projects.
2. Delivering and exploring client satisfaction surveys, looking at NPS scores and identifying key areas for improvement.
3. Growing the portfolio of projects and recruitment referrals within the businesses that we work with.
4. Supporting new business and onboarding new clients, ensuring they are aware of and engaged with what Empro offers and the benefits of working with us.
Business Development and Success
1. Supporting the ongoing development and strategic direction of the business, ensuring its continued success.
2. Keeping up to date with new market trends, innovations, and technology.
3. Ensuring efficiencies across the group, recommending or referring clients to the Recruitment business and vice versa.
4. Identifying new opportunities in the market to add to our portfolio of service offerings.
5. Identifying applications production and development opportunities that complement our services.
Project Framework and Delivery
1. Developing a project framework for the Consulting Business.
2. Developing frameworks for project management, PMO, mobilisation, communications, and delivery.
3. Developing stakeholder management standards to ensure high quality and consistent client communication.
4. Developing application production and delivery framework.
Staff Development and Progression
1. Growing the business to a position where it requires permanent staff.
2. Exploring organisation structures, remuneration packages, and benefits with the Managing Director.
3. Developing job descriptions, development plans, and clear career progression routes.
4. Managing all consultants' staff, including performance reviews.
5. Encouraging self-development for self and others.
Pipeline of Projects including Bids and Tenders
1. Working with the Group Finance and Sales and Marketing teams to craft and mature bid responses and tenders.
2. Reviewing and developing strategies for the pipeline.
3. Preparing for Private sector pipeline mobilisations.
Commercials and Finance
1. Feeding into the Finance & Commercial Manager on engagement methods and contractual standards.
2. Ensuring the business is profitable and converting opportunities into cash.
3. Liaising with the Finance & Commercial Manager on budgets and forecasting.
Profitability and Performance
1. Reviewing profitability of the business and identifying areas for efficiency.
2. Managing performance of the team and projects.
Requirements
1. 10 years+ experience in the Facilities Management (FM) sector.
2. 10 years+ experience in change and transformation.
3. Excellent written, verbal, and numerical competence.
4. Completed studies to degree level.
5. Consulting and project management experience within FM and the Built Environment.
6. Ability to convert opportunities to winning business.
7. Proven track record of delivering high profile projects and mobilisations/transitions.
8. Proven track record of leading multi-disciplinary teams.
9. High level of integrity, EQ, and ability to work with C-Suite level executives.
Benefits
At EmPro Consultants, we believe our people are the driving force behind our success. We are dedicated to creating an engaging and collaborative working environment. As part of our team, you can enjoy the following benefits:
1. Excellent Company Culture.
2. Advocates of DE&I and Neurodiversity.
3. 25 days holiday, plus Bank Holidays.
4. Company Pension Scheme.
5. Annual Team Events and Socials.
6. Early Friday Finish.
7. Remote first role with in-person team days.
8. Bonus available for work winning.
If you are ready to seize this exciting opportunity, develop your skills in an exciting business, and be part of a supportive team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience.
Or refer someone.
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