Customer Service Supervisor Location: Eastbourne BN23 Salary: £28,600 per year Job Type: Full-time Our client is a rapidly growing leader in Healthcare Services and equipment. Their Wheelchair Services division, based in Eastbourne, is a crucial part of their operations. They work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience. Role Overview: Our client are seeking a Customer Service Supervisor to join the team. In this role, you will: Lead, coach, mentor, and motivate the customer service team. Ensure all orders are processed efficiently and accurately. Analyse orders to confirm they are processed within the contracted time frames. Handle sensitive telephone calls that require senior intervention. Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously. Support the team with complaints, investigations, and reporting back to prescribers. Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team. About You: Proven experience in coaching, delegating, and managing performance. Relevant telephone-based customer service experience. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Strong organisational skills. Competent in Microsoft Office and able to learn new systems. What They Offer: Annual salary of £28 600 year Monday to Friday, 8:00 am - 5:00 pm. 33 days holiday (including bank holidays) Company Pension Scheme. Life Assurance. The company aims to be the leading provider in the wheelchair sector. The company welcomes applications from all sections of the community.