General information
Job Posting Title Assistant Change Coach Date Tuesday, April 16, 2024 City Guildford Country United Kingdom Working time Part-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This role can be based in either Guildford, Crawley or Brighton with travel to support other sites if needed.
Assist Employment Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.
1. Making outbound calls to engage participants following referral to the programme.
2. Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
3. Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
4. Sensitively handle customer concerns about joining an employment programme or returning to work.
5. Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
6. Support in organising bulk recruitment campaigns for specific employers
7. Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work
8. Assist with customers’ employment training needs including travel training.
9. Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
10. Maintain accurate customer records that are compliant with quality procedures
11. Support Employment Coaches (EC) in re-engaging with disengaged customers.
12. Support EC with additional activities e.g. bus fares, follow-up Did not attends etc.
13. Support ECs with mandating paperwork.
14. Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
15. Work flexibly, supporting all activities of a team as directed by the Contract Manager.
16. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
17. Work from local hubs and community outreach locations to increase service accessibility.
18. Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
19. To actively and positively promote Pioneer, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.
20. Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.
21. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
22. Uphold and comply with Data Protection and confidentiality standards.
Competencies
Essential
23. Empowers and Inspires Others
24. Adaptable and Resilient
25. Communication
26. Analytical Thinking & Problem Solving
Desirable
27. Emotional Intelligence
28. Customer Care
29. Planning & Organising
30. Team Work
Knowledge, Experience and Skills
Essential
31. Demonstrates effective questioning skills, including probing and challenging
32. Experience of an outcome driven environment
33. Experience in the use of ICT systems
34. Understanding of how to affect positive behaviour change
Desirable
35. Experience of working with people with multiple and complex needs
36. including health conditions and disabilities
37. Experience of working with unemployed people
38. Experience of working in a customer service environment
39. Knowledge of the barriers to employment and the welfare to work agenda
40. Experience of recording customer information on database programmes
Education/Training
Essential
41. GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
42. Willingness to undertake any relevant training in order to develop within the role
Desirable
43. Member of IEP
Other relevant factors
Essential
44. Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
45. Ability to work within Corporate Policy, Procedures and Health & Safety legislation
46. Commitment to the Company’s safeguarding protocols
Physical
Essential
47. Ability to carry out the duties of the job with reasonable adjustments when necessary
48. Ability to meet the mobility requirements of the job
49. Eligible to Work in the UK status