Our client is a social housing provider that provides social housing across Hertfordshire, currently they are recruiting for an experienced Housing Manager. The role is a Permanent role on a full time basis. Day to day duties will include: Manage the delivery of a proactive housing management service, to the highest standards in line with residents needs and expectations and Core Values and Corporate Plan Oversee the development, implementation, and compliance of relevant policies and procedures to meet housing legislation and best practice requirements and the needs of residents Handle complex anti-social behaviour and tenancy management cases and complaints, ensuring swift and fair resolution while upholding customer satisfaction Ensure all legal requirements relating to housing related tenures and compliance with tenancy agreements are met Manage and supported a high-performing team of Housing Officers and Allocation and Tenancy Officers, fostering a culture of continuous improvement and ensuring accountability at all levels Regularly review and manage individual and team performance making appropriate interventions and taking action promptly where required; ensuring that a performance culture is developed and sustained within the team Provide motivational leadership and support to the team, ensuring clarity of direction, effective communication and development of personal responsibility and potential, including appraisals and training plans Prepare reports for a variety of stakeholders, including Leadership Team and Committee Members, as requested by the Head of Tenancy Services Support the development and delivery of resident involvement initiatives to empower residents to influence and hold the service to account To be responsible for management of external contracts and internal service level agreements