About the Company:
Lean Made Simple is a company that values organization and proactivity. We strive to provide excellent administrative support, welcome tour attendees, and organize meetings efficiently.
About the Role:
The Operations Administrator plays a key role in providing general administrative support, welcoming tour attendees, and coordinating meetings.
Responsibilities:
Welcoming Tour Attendees:
* Greet and welcome visitors, clients, and tour attendees in a professional and friendly manner.
* Ensure all tour participants are registered and provide them with relevant information.
* Facilitate smooth check-ins for tour attendees, providing badges or materials where required.
* Serve as the point of contact for any attendee inquiries or concerns during tours.
* Assist in preparing materials, itineraries, and information packs for tours.
Meeting Coordination and Setup:
* Prepare and distribute meeting agendas and relevant documents in advance.
* Book meeting rooms, set up equipment (AV, projectors, etc.), and ensure room readiness.
* Arrange refreshments and catering where necessary.
* Ensure post-meeting follow-up, including distribution of minutes, action points, and tracking follow-up tasks.
General Administrative Support:
* Handle phone calls, emails, and correspondence, ensuring timely responses.
* Maintain and update records, spreadsheets, and databases.
* Perform clerical duties such as filing, scanning, photocopying, and data entry.
Communication and Customer Service:
* Liaise with internal and external stakeholders to ensure effective communication.
* Provide excellent customer service to clients, partners, and visitors.
* Proactively handle any issues or queries that arise and escalate to senior management when necessary.
Other Duties:
* Support the team with ad-hoc administrative tasks as required.
* Ensure compliance with company policies, including data protection and health and safety standards.
* Assist with special projects or initiatives as required by management.
Qualifications:
Education: Minimum of GCSEs (or equivalent). Additional qualifications in business administration or customer service are advantageous.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Ability to manage time effectively and prioritize tasks.
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and virtual meeting software (Zoom, Microsoft Teams).
* Ability to work independently and as part of a team.
* Strong problem-solving skills and ability to stay calm under pressure.
Preferred Skills:
* Experience in event planning, meeting coordination, or customer-facing roles.
Pay range and compensation package:
Competitive salary
Equal Opportunity Statement:
We are committed to diversity and inclusivity in our workplace.