Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you. At a glance: Location: Cirencester Office/Bristol Workplace Type: Hybrid Employment Type: Permanent Seniority: Associate This role reports into the Resourcing Manager as part of the Operations Team supporting the Advice Policy and Operations Division. The main purpose of the role is to manage operational efficiency and to support resource planning, telephony systems and operational MI work across Advice Policy and Operations, embedding processes, procedures and controls, from design through to execution. They will work closely with the Operational Efficiency Manager and the Governance and Risk Manager. What you’ll be doing: Own andmanage APO operational efficiency Initiatives, providing technical SME expertise, liaising with wider APO teams to pull in a higher level of expertise where required To initiate, lead and use technical SME expertise and understanding of Personal Independence regulations to support with the management of relationships with key audit firms (Deloitte, PWC, EY, KPMG etc) and lead on the introduction and development of key initiatives to enhance the proposition Creation and ownership of APO operational efficiency dashboard Provide technical SME expertise on Group projects including systems, technology and digital change projects that impact Advice Policy and Operations Mezzanine Product Owner, providing support on Mezzanine App platform across the wider business, onboarding additional teams and resolving queries through creating new and maintaining the automation logic Support the Operational Efficiency and Forecasting Manager as and when required. Who we’re looking for: An enthusiastic and engaging consultant responsible for managing operational efficiency and supporting resource planning, telephony systems and operational MI work across Advice Policy and Operations, embedding processes, procedures and controls, from design through to execution Essential Criteria Understanding of available tools, technology and potential automation options. Knowledge of Forecasting and resource management principles Good project management knowledge Knowledge of the wider SJP Group systems and technology in order to leverage off these where needed, keeping up to date with group wide operational efficiency Initiatives Desirable Criteria Excellent time management skills and the ability to prioritise clearly are essential to meet the demands of a wide-ranging workload and often challenging and conflicting deadlines Comfortable with engaging in multiple operational efficiency Initiatives simultaneously What's in it for you? We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (28 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careerssjp.co.uk Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. What's next? If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you Please submit an application by clicking ‘apply’ below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.