IMOS Service Support Manager
Job Description:
Our Integrated Merlin Operational Support (IMOS) department are currently recruiting for a Service Support Manager to join their successful team. Based at our Yeovil office, at the ‘Home of British Helicopters’, you’ll be responsible for overseeing critical aspects of the IMOS contract and being a key interface between the service or product provider and end-user. Playing a vital role in the IMOS Service Management Organisation (SMO), you will provide the business with a professional level of knowledge, and expertise embracing all aspects of those products and services provided by the IMOS SMO Team.
Please note that this role is a JFF Level 7 (PPM).
What you’ll be doing as the IMOS Service Support Manager:
* Manage the Out of Scope (OOS)/ Request for Quotation (RFQ) process, facilitating and coordinating inputs from key function stakeholders and progressing tasks through all elements of the service and prepare specific reports, briefs and presentations in support of the IMOS service.
* Manage and maintain the Support To Other Platforms (STOP) Process and provide subsequent management reporting through monthly STOP statistics for the SMO.
* Contribute to the Management, motivation and development of the joint IMOS team, across the business to provide the level of support activity within the timescales demanded by the business.
* Ensure that activities are being carried out in accordance with the agreed Statement of Requirement (SoR), Statement of Work (SoW), Company Process Schedule and budgetary constraints.
* Project co-ordination and project management across the project lifecycle, including; statement of work, schedule, cost adherence, risk management.
* Identify opportunities for new support business, as well as making sure that commercial and technical difficulties are managed accordingly.
What we need from you:
* Qualified to Degree or equivalent level in both business management and a relevant technical discipline or a significant knowledge of aerospace, defence and related business areas, gained through at least 10 years direct experience.
* Ability to provide advice, guidance and support to team members to achieve departmental objectives for both Performance and Risk Management.
* Team player, able to communicate effectively with colleagues, Prime Contractor, Subcontractors and Key Stakeholders within the MOD Customer community at all levels.
* Knowledge of the Integrated Operational Support construct and associated support disciplines.
* Knowledge of military aircraft operations, manufacturing and support processes.
* Experience of dealing with the relevant DT organisations of the DE&S.
* Good understanding of support and programme management.
Security Clearance:
You must be eligible for full security clearance. For more information and guidance please visit: UK Security Vetting Clearance Levels.
Life at Leonardo:
With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.
* Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us.
* Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance).
* Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year.
* Pension: Award winning pension scheme (up to 15% employer contribution).
* Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing, Ethnicity).
* Lifestyle: Discounted Gym membership, Cycle to work scheme.
* Training: Free access to more than 4000 online courses via Coursera and LinkedIN Learning.
* Referral Incentive: You can earn a reward for successfully referring a friend or family member.
* Bonus: Scheme in place for all employees at management level and below.
For a full list of our Company benefits, please visit our website.
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at eight sites throughout the UK.
At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.
This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.
Primary Location: GB - Yeovil - Lysander Rd
Contract Type:
Hybrid Working: Hybrid
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