IT Support Officer
Salary: 31,000 - 31,000 GBP per year
At Barchester Healthcare, we are looking for a Support Engineer!
Our tech stack:
Support, Network, TCP/IP
Requirements:
We are looking for candidates who have previous experience working in a telephone-based support team utilizing remote control technologies. You should possess outstanding communication skills to deliver accessible advice effectively. A self-motivated individual, you should be able to work proactively without supervision. A comprehensive knowledge of PCs and Microsoft products is essential, and an understanding of TCP/IP networking concepts and smartphone email configuration would be beneficial. Additionally, a full UK driving license is required.
Your responsibilities are:
In this role, you will provide technical support for our employees across the UK, assisting them over the phone. You will act as the point of contact for both first and second line support and interact with users from various departments, each with differing levels of technical knowledge. Your responsibilities will include recording, monitoring, and following up on support calls to ensure problems are resolved swiftly and accurately. You will also identify when an issue requires third-party resolution and outsource this service as needed. Furthermore, you will support Barchester's PC, server, and network update and implementation projects.
Location: Scorguie Avenue, Glasgow, United Kingdom
Benefits & perks that we offer:
Barchester Healthcare - More about us and the role:
At Barchester Healthcare, we pride ourselves on being one of the UK's foremost care providers, with over 25 years of experience and more than 200 care homes and six independent hospitals. Our IT Help Desk team plays a crucial role in supporting colleagues across our multi-site business, and we are continually growing and improving our services. This position is a permanent opportunity, predominantly based in our office in Inverness, with a permanent shift pattern from 8 am to 4:30 pm or 9 am to 5:30 pm. Occasional travel may be necessary, including short stays away from home. If you have the qualities we're looking for and want to work in an organization that prioritizes the care we provide, we would welcome your application.
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