We are seeking an experienced, innovative, and enthusiastic Business Support Manager to join our exciting new Universities of Cambridge and Anglia Ruskin Mental Health Student Service (UCARMHSS) pilot which is set to launch in 2025. This new service will offer multiple pathways: psychiatry, psychology, and care coordination, allowing students to access tailored interventions. The goal is to improve access to support for students' mental health, inform about available support, and guide them in managing their mental health. Key features of the service include:
* A focus on student needs rather than diagnosis, with every referral undergoing thorough triage and, where necessary, formulation assessments.
* Proactive support to help students succeed academically and socially at university.
* Flexible access to services, with face-to-face, telephone, video, and other online options available to meet individual preferences.
* Comprehensive care coordination, encompassing assessment, case management, self-management support, and liaison with university services.
Main duties of the job: This role is responsible for providing full business support to the UCARMHSS. The post holder will work closely with the UCARMHSS Service Manager to support business delivery for the service and act as the administration lead in a team that includes clinical and non-clinical staff.
1. Support with health roster management
2. Support with recruitment for teams
3. Support with sickness management processes for staff
4. The co-ordination and management of regular local governance, operational and performance meetings
5. Support with the co-ordination and completion of clinical audits
6. Project support to deliver clinical and service improvement projects such as winter flu programmes, ambulant care clinics
7. Support with preparation of reports on performance and the analysis of performance information
8. The monitoring and management of mandatory training compliance for staff
9. Co-ordination of inductions and new starters
10. Support with business continuity plans
The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Bene't Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community.
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities.
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