We are looking for an experienced and talented Reservations Manager to join our team based form the Scotsman Hotel, North Bridge, Edinburgh. What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include: Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Career development through our Scotsman Steps training programme. The Role: As Cluster Reservations Manager, your role will include: Maintain complete knowledge of hotels & apartments within the collection, services and procedures Maintain knowledge of how to work Opera, Mews, Siteminder, Booking Button and all third party/FIT extranets along with all relevant IT systems Create a positive working environment within the office and a close working relationship with the hotel teams Receive, handle and convert reservation inclduing Group calls and ensure reservation lines are attended at all times Priding your team on setting industry leading service to every customer, all whilst motivating yourself and your team to work at pace during busy periods Liaise with Credit Control and Finance to deal with any payment/Invoice issues Handling enquiries, development stages of bookings and complaints, creating an exceptional lasting impression and building genuine rapport with every guest. Any special attention or any concerns Senior Manager and hotel General Managers are made aware Ensure Team respond promptly and professionally to all guest email enquires (Direct, through hotels etc.) To maximise and identify sales leads and referrals for the Sales Manager for future business Be involved with generating new sales ideas for the sales Lead the team in converting direct bookings for the hotels, reducing commissions Maintaining a good relationship with all agents Ensure guest history is kept up to date with profile notes and merging duplicate Identify and deliver training needs with the team on systems, service and Personal development Complete team reviews in a timely manner and have regular one on one catch ups with team members Support hotels with reservation issues where required Ensure all new reception team members receive training induction to ensure reservation knowledge is in line with company standards Provide daily, weekly and monthly The Person: The ideal candidate will have: Experience in hotel reservations or front desk at a manager level Experience with handling group/tours Enthusiastic and great customer service Good planning and organisational skills Good IT skills and written skills Works with Opera Cloud PMS, Mews and hotel channel manager system The Process: If you think this is the role for you then apply now and a member of HR team will be in touch.