Job Description Job Title - Billing Administrator Department - Billing Line Manager - Billing Manager Location - 2 Fitzhardinge Street, Marylebone, London W1H 6EQ – Hybrid Working Contract type - Permanent: 37.5 hours per week, 9am – 5pm Salary - £23,000 - £25,000 per annum Background The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in 2011 by London surgeons and radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their dream was to create a clinic that would bring together the country's leading experts in orthopaedics and sports medicine, with a shared commitment to advancing the science of musculoskeletal medicine and providing the best patient experience. Today Fortius has over 80 expert specialists and has expanded to offer two outpatient and diagnostic clinics, a surgical centre and dedicated joint replacement centre, in partnership with Bupa. Overall Purpose Your role will be to liaise with patients, insurance companies, internal teams and third parties in resolving queries and enable invoice submission according to the Department’s guidelines. Build positive rapport with our customers and our internal business partners. To minimize any threat of bad debt by highlighting potential bad payers in a timely manner and proactively act on them or escalate as appropriate. To comply with Fortius’ processes, procedures and guidelines. Principal Accountabilities Managing billing correspondence from patients and handling queries in a timely fashion to ensure prompt resolution. Call handling with patients and insurance partners to action and resolve queries as they arise. Checking consultant and facility diary schedules to ensure all appointments are ‘arrived’ on the system and billable services added. Carrying out clinic preparation for consultant and facility providers for veracity and accuracy of data capture; ensuring patient demographics are correct for e.g. private medical information (memberships and authorisations), address, letters of guarantee and any other documents of relevancy. Sending requests to consultant practices to discharge appointments that have taken place and ready for invoicing. Creating and checking surgical sites appointments and discharging daycases on the day. Removing incorrectly added medical attendees to appointments that may affect financial reporting. Applying payments and recoupments in accordance with reconciliation standards Actioning shortfall balances on remittance advices by directing to patient or querying with relevant insurer as to incorrect assessment outcome. Performing daily self-pay patient checks to identify payment collection and updating TCI and unbilled tracker spreadsheets. Contacting surgical patients ahead of surgery to discern and collect any outstanding payment prior to day of surgery and emailing front-of-house teams for admissions the following day where outstanding balances remain. Raising billing queries with insurance partners as to the status of outstanding balances, incorrect insurer assessments, billing changes etc. Taking payments from card details saved on file using STRIPE against a daily generated ledger. Generating mail merge to patients to capture missing demographics. Preparing and updating key spreadsheets for Surgical Centre billing on daily basis. Complete billing for blood tests and TTOs (take-home medication) Perform HPA checks to ensure network patients are correctly identified and marked on system for network billing pathway. Performing MAKO CT checks to ensure services and fees are raised correctly. Following-up with secretarial teams for missing surgical procedure codes and consultant fees in preparation for billing. Handling internal surgical billing mailboxes for self-completion or forwarding to relevant colleagues. To perform ad-hoc responsibilities or other duties as requested by the Billing and Credit Control Manager or in which the company feel you are capable of fulfilling. Equality & Diversity All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice. Health & Safety All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties. Infection Control It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies. Quality Governance All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability. Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review. Essential Intermediate knowledge of Microsoft office with an advanced knowledge of Excel. Experience of working with computerised finance package(s). Ability to multitask in a fast-paced environment including high call and email volume. Excellent customer service skills including timely communication to communicate with clients both internally and externally Problem solving skills. Accuracy and attention to detail. Excellent verbal and written communication skills. Ability to work independently and as part of the team. Self-motivated to work on own initiative with limited supervision. Desirable Some experience in accounts receivable, credit control or financial transactions, ideally in the healthcare sector would be an advantage.