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Operations Business Change Manager, Merseyside
Client: [Client Name]
Location: Merseyside, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3a59f05d8186
Job Views: 87
Posted: 02.03.2025
Expiry Date: 16.04.2025
Job Description:
The Operations Business Change Manager will play a pivotal role in driving and managing business change initiatives. You need to be a strategic thinker who can blend operational expertise with change management principles to ensure successful implementation of projects and continuous improvement initiatives.
You will analyse, identify and support routes for operational improvement and enhancement whilst ensuring the required standards are clearly articulated and embedded.
Key Responsibilities:
1. Support the implementation of the HSB Building Warranty Insurance Services’ annual operational and strategic plans and priorities in line with HSB UK and Ireland’s 2025 and beyond ambitions.
2. Ensure all business areas fully understand prioritisation, the change taking place and have processes in place to support post-implementation.
3. Responsible for best practice oversight including: UAT testing completions, process flows, audit of post-go live oversight, ensuring all documentation is completed correctly and compliantly, audit and upkeep of Document Version Control, departmental operating procedures, RACE process management and updates, systems access management process, approve IT release plans and audit, manage any post-implementation feedback and changes back to Business Product Owner, ensuring business areas perform adequate change control management, manage adherence to MRe essentials in relation to project management, manage the system user journey and improvements, and change management including training and communication.
4. Maintain a current and wide understanding of the market. Consider and advise the Operations Strategy & Oversight Manager of opportunities for development, maximising use of systems and analytics.
5. Lead and manage multiple change projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
6. Ensure alignment of change development with operational needs and strategic goals.
7. Monitor change-related performance and customer feedback, driving continuous improvement.
Key Skills & Experience:
1. Proven project management experience.
2. Awareness and understanding of regulatory framework and regulatory requirements.
3. Ability to lead the development and interpretation of numerical trends and analysis, identifying key issues based on this information to enable well-informed business decisions.
4. Effective stakeholder management at all levels.
Qualifications & Educational Requirements:
1. Project Management related qualifications.
2. University degree or equivalent preferred.
Benefits:
1. Annual bonus.
2. Excellent pension scheme.
3. Private Medical Insurance.
4. Enhanced Maternity/Paternity leave (after 2 years’ service).
5. 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service.
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