Amba Health and Care Ltd is seeking a proactive and versatile Operations Support Assistant to join our team. This role involves a mix of administrative, technical and operational responsibilities, requiring a hands-on and adaptable approach. This is a great opportunity to develop your skills within a growing, innovative organisation.
You will be key in providing support with platform monitoring, device installation, configuration activities, and assisting with ad-hoc errands and on-the-ground support. A valid driving license and access to your own car are essential, as the role involves regular travel and occasional overnight stays within the UK. As a large portion of our customer base is in the USA, very rare travel there may be required, so a valid passport is also essential.
Key Responsibilities:
* Perform general administrative tasks, including filing, data entry, and managing documentation.
* Assist with installing and configuring devices and equipment as directed (Full training will be provided)
* Monitor and oversee the Amba platform under the guidance of senior staff.
* Act as a ‘runner’ to support various operational needs across the organisation.
* Manage and maintain inventory of supplies and equipment.
* Provide support during installations within the UK, with the ability to travel and stay overnight as needed.
* Rarely, travel to the USA as required, to provide installation support.
* Offer flexibility in working hours to support USA time zones remotely when needed.
Requirements:
Essential
* A valid driving license and access to own car for travel within the UK.
* A valid passport for international travel.
* Ability to regularly visit the office site based in Chepstow.
* Proven organisational skills, attention to detail, and the ability to handle administrative tasks efficiently.
* A proactive approach and the ability to take initiative.
* Ability to work independently and as part of a team.
* Flexibility to occasionally support USA time zones remotely.
* Occasional customer-facing duties, so a professional appearance and excellent communication skills.
Desirable
* Experience in the adult social care sector.
* Interest in healthcare and technology designed to support vulnerable individuals.
Benefits:
* Salary range £22,000 - £27,000 per annum (pro-rated)
* Flexible working hours within the parameters of business needs and operational requirements.
* Laptop and equipment for a home office if needed (monitor, devices, chair etc.).
* A salary sacrifice pension scheme and enhanced employer pension contributions.
* A generous holiday policy that includes 25 days, plus bank holidays, with an additional two days per year after two years of continuous service (pro-rated).
* Enhanced maternity and paternity leave.
* A subscription to the financial wellbeing platform Mintago, with access to free expert advice and tools to help plan and manage your finances, helping to reduce financial stress.
* A life insurance policy with a lump sum payment of four times your salary to your nominated beneficiary in the event of your death whilst an employee.
* Discounts for online workouts and more than 3,000 health and fitness clubs nationwide.
* Opportunity to grow this role within a rapidly expanding organisation.
* Equity in the company through a share option scheme because we want everyone to have a stake in our success.
If you're looking to join a collaborative team where your skills in administration and technical support can make a difference, apply now! Please submit your CV and cover letter outlining your relevant experience and availability for travel.
How to apply & what to expect from the hiring process:
Once we have received your application, we will aim to get back to you within 1 week. Our process is:
* Initial call (up to 20 mins) with Pete (Customer Success Manager) or Ben (Solution Implementation Coordinator).
* Second interview (1 x 30 mins) with Pete (CSM) and Rebecca (Program Director) or Juliette (Office Manager).
During both interviews you will have the opportunity to ask questions about the role and the company so come prepared with any questions you may have.
If offered the role, please note that pre-employment screening checks for this position will include a basic disclosure check.
We want to build a diverse team that we believe will contribute to our success as a company. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds.
Please let us know if you require any reasonable adjustments during the application or interview process, and we’ll do our best to accommodate.
We aim to make recruitment decisions quickly so you can expect a quick response to your application.
We're looking forward to your email.
Job Type: Part-time
Pay: £22,000.00-£26,000.00 per year
Expected hours: 30 per week
Benefits:
* Additional leave
* Company events
* Company pension
* Employee stock ownership plan
* Enhanced maternity leave
* Enhanced paternity leave
* Financial planning services
* Free parking
* Life insurance
* On-site parking
Schedule:
* Flexitime
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Chepstow, NP16 5UH: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: Hybrid remote in Chepstow, NP16 5UH
#J-18808-Ljbffr