Job Introduction
About the Role
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
We have a fantastic opportunity for an Airport Lounge Supervisor to join us at Lufthansa Lounge London Heathrow.
With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.
You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!
Sodexo reserves the right to close this advert early, if we are in receipt of a high number of applications.
A few things about you
Your excellent attention to detail, and good communication skills will ensure that you'll become an invaluable part of our team.
You’ll also have excellent organisational skills and love to provide service with a smile.
If you are a self-motivated individual, who can work, flexible hours, on their own as well as in a team, and have experience in hospitality, we would love to hear from you!
You must provide 5 years employment history and proof of address.
Role Responsibility
• Assist with overseeing the day-to-day operations including efficiency and quality.
• Working with the BOH team to drive the service excellence.
• Ensuring strict adherence to all H&S and Food Safety guidelines and systems.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Oversee the ordering off all produce to always ensure sufficient supplies of all F&B and other materials.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Provide training and guidance to service staff. Oversee staff performance, train and coach staff to ensure a smooth operation.
• Monitor staff punctuality and grooming and guide as required.
• Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to lounge manager.
• Participate in monthly beverage inventory.
• Assisting guests with any problems or needs.
The Ideal Candidate
* Experience in hospitality
* Excellent attention to detail
* Excellent organisational skills
* Good communication skills
* Can work flexible hours
* You must provide 5 years employment history and proof of address.
Package Description
* 40 hours per week
* £15 rate per hour
* 4 days on 2 days off
* Mixed shift pattern: early (4:30-13:30) and late (13:30-23:00)
* Many employee benefits, rewards and recognition