Are you looking to start your career in HR? Do you enjoy problem-solving and providing exceptional service levels to clients? If so, this may be the role for you!
With this role you will receive some amazing benefits including 25 days holiday plus bank holidays, a company pension scheme, a company bonus scheme (subject to meeting team targets), training & development opportunities, health cash plan benefits, an employee assistance programme, a discount scheme, death in service benefit and regular company events.
You will join a small team of HR professionals to provide HR administrative support to the team. On-the-job training will enable you to quickly progress the role to assist the team in answering HR enquiries from clients.
You will be given the opportunity to quickly develop your skills to also be able to advise clients with their day-to-day first-line HR enquiries. This is a great role to progress a career in human resources within a supportive environment, including undertaking an apprenticeship Level 3 in HR Support.
What you will do:
* Answer incoming calls and ensure they are redirected to the relevant member of the team
* Manage team inboxes and direct enquiries to the team, assisting to prioritise responses to clients
* Maintain the internal CRM system as well as be the first point of contact for IT-related queries
* Assist in managing HR Information systems for clients
* Provide client-based reports to Account Managers as and when required
* Support the Account Managers with annual/legislative document updates for clients
* Draft documentation for clients to assist HR Advisors in efficiently advising clients (training will be given)
* Provide support to the team with ad hoc projects
* Note-taking at meetings
* Ensure all contact with the HR Dept by clients is a positive experience.
The ideal candidate will be able to grow with the business by acting as an ambassador for the Company, working at all times in a way that demonstrates their core values:
* They are a winning team
* They are honest and open with each other, their customers and their business partners.
* They are customer-focused
* They work with a sense of urgency
* They continually update their skills and knowledge
* They are professionals
* They embrace change and strive for continuous improvement
* Above all, they love what they do and have fun.
About you:
* Maths & English GCSE or equivalent
* Highly organised with the ability to multi-task and meet deadlines
* Excellent verbal and written communication skills
* First-rate IT skills including Microsoft Office with the ability to quickly learn new IT systems with training (such as HR information systems and other job-related portals or systems)
* Excellent customer service skills
* The ability to use own initiative
* Positive and enthusiastic attitude to work
* Interest in developing knowledge in human resources
* The desire for formal CIPD training via an apprenticeship scheme would be advantageous with an opportunity for an apprenticeship after the probation period has passed
* A basic understanding of HR processes and best practice is desirable but not essential
* If you have or are working toward a CIPD qualification it's an advantage, but not a must.
If you have the right skills and experience and would like to join a great team to help them provide outstanding customer service, our client would like to hear from you.
Due to the large volume of applications they cannot always contact all applicants. If you do not hear back within 10 days, please assume that you have been unsuccessful on this occasion.
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