* Excellent telephone manner
* Previous Customer Service Experience
About Our Client
This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients.
Job Description
* Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively
* Document customer interactions and transactions, recording details of inquiries, complaints, and comments
* Provide customers with product and service information, explaining financial terms in a clear and understandable manner
* Work closely with team members and other departments to improve customer service and business performance
* Perform administrative tasks related to customer accounts
* Ensure compliance with company policies and regulations
* Participate in regular team meetings and training sessions
The Successful Applicant
A successful Customer Service Administrator should have:
* A strong background in customer service roles
* Excellent communication and interpersonal skills
* Knowledge of financial services and products
* Ability to handle high call volumes and manage customer expectations
* Strong organisational skills and attention to detail
* Proficiency in using customer service software and databases
What's on Offer
* A competitive salary package around £23,000 per year
* Excellent benefits
* Opportunities for professional development and career progression
* A supportive and collaborative team environment
* Located in Bromley, with excellent transport links
#J-18808-Ljbffr