About Edmund Optics Europe
We are a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network has earned us the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions.
Our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Job Title: Product Support Manager EMEA (f/m/d)
We are looking for a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team and maximize the level of service offered to our customers regarding products and applications.
Key Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
* Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
* Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
* Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
* Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
* Participate in tradeshows and conferences
* Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership
Requirements:
* Degree in engineering, physics, mathematics, or hard science
* Minimum of three (3) years experience in technical sales and/or product support
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred
* Knowledge of company products, applications, capabilities and sourcing possibilities
* Knowledgeable about sales and support processes
* Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
* Fluent in English, additional language skills preferred
* Strong organization skills
* Able to identify key objectives, set goals, and execute plans
* Excellent communication and presentation skills, both written and verbal
* Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)
What We Offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
We offer a range of employee benefits alongside the salary package including:
* Company pension scheme
* Private medical & dental insurance
* Extensive training and development opportunities
* Subsidized gym membership
* Cycle to Work scheme
* Company events
* ...and a lot more
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Salary:
€60,000 - €80,000 per annum, depending on experience