At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. The primary purpose of the role is to ensure all necessary funding checks, approvals and arrangements are completed to set up and manage customer accounts, NHS funded and self-funded. Customer and patient accounts will be set up in different platforms - SAP, Evolve, SAP CRM ICE and PCRM. The role involves both administrative tasks and contact handling, requiring inbound and outbound contact with HCPs, patients and internal queries from Field Sales and Technical Consultants. This is a hybrid position based in Watford, UK. Responsibilities may include the following and other duties may be assigned: - To set up new accounts, ensuring that all funding information is correct and complete; where it is not, to follow up with relevant Health Care Professionals - To work from a shared inbox ensuring an even workload distribution across the team - Ensure continuous patient funding by following up and correcting all Payer information for patients who move home and / or hospital - To ensure delayed warranty pumps information is updated, providing continuation of patient care and complete transfers of pump serial numbers to the correct patient for compliance purposes - To investigate disputed invoices and help find further information on disputed invoices before logging as dispute - Working collaboratively with all associated functions to ensure all processes are streamlined, maintained and adhered to. Proactively identifying and following up with process improvements - To have a full understanding of all Funding Management tasks. Regularly updating the Training Matrix to identify training gaps and needs Required Knowledge and Experience: - Minimum of 2 years experience in a comparable role in a customer support operation, involving management of payments and invoicing - Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail - Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and written - A demonstrable record of high performance on compliance with defined financial, administrative and contact handling procedures - Flexible attitude who can multitask and is comfortable switching between admin tasks - Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call Willingness to travel occasionally (up to 25%) to support field teams and events. Full clean driving license preferred but not required. Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding source as well as some degree of knowledge of diabetes and/or other medical devices and understanding of the UK healthcare system would be a strong advantage. As would Touch-typing skills and experience using of CRM/SAP systems to retrieve or enter required data. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.? Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000 passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) Welcome to our new Careers Site If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000 passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will - Build a better future, amplifying your impact on the causes that matter to you and the world - Grow a career reflective of your passion and abilities - Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees). For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHRmedtronic.com To request removal of your personal information from our systems please email RS.HRCompliancemedtronic.com