Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Works Coordinator
Chester
£29,954 - £31,530 per year
40 hours per week
We are looking for a Works Coordinator to join our team covering the North West Region. You will be responsible for delivering, coordinating and maintaining effective and efficient coordinative systems to support the delivery of services. Communicating with the wider regional team, you will work collaboratively to provide timely information to support team members when dealing with repairs which have been scheduled.
The role of Works Coordinator will include:
* Supporting the regional team with effective communication to ensure accurate and timely information is collected and coordinated to meet the required timescales
* Provide quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed
* Updating all manual and computerised records in an accurate and timely manner
* Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
* Maintaining relationships with internal and external stakeholders such as managers and trade colleagues
Skills and experiences:
* Recent experience of providing administrative support to senior management
* Experience working within Social Housing or for a responsive maintenance service provider would be beneficial but not essential
* Experience of working in an appointment / work scheduling environment
* Some knowledge of producing quality compliance and statistical information
* Ability to work on own initiative and independently
* Excellent communication and customer care skills
* Proficient user of Microsoft packages including as Word, Excel, Outlook and Teams
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £29,954 per annum (rising to £31,530 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 14 November 2024
Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for us, take a look at our company page on Linkedin
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.