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Job Overview
A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for an admin assistant working 37.5 hours a week to join our busy Urology department within the Kidney team. This is an exciting opportunity to start your career working within the Bristol Urological Institute.
The Kidney team is focused on helping manage the administrative processes for patients who suffer from Urological issues in the Bristol and South West area and also RTT patients needing general urology care. The role will support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways; therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required.
The ideal candidate will need to be able to work in a calm, logical, organised, and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
Main Duties of the Job
* To accurately and efficiently process clinic letters once dictation has been received in a timely manner.
* To cross-check the dictation with the clinic list to ensure there is correspondence on each patient who had an appointment booked.
* To look up and check data on the electronic patient record system, including confirmation of the patient/GP address etc.
* To raise any queries relating to specific patient letters or the overall clinic with the appropriate Patient Pathway Co-ordinator.
* To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
* To enter patient level data onto a spreadsheet in order to monitor test results.
* To carry out other clerical activities as required, such as photocopying, filing, sorting, and distributing letters, etc.
* To answer queries relevant to the role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
* To work in partnership with the patient pathway coordinator and wider administrative team.
* To provide cross-cover for colleagues during times of absence.
* To ensure patient confidentiality is maintained at all times.
* To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Specialty Manager.
Working for Our Organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire, and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description and Main Responsibilities
Knowledge
* Working knowledge of relevant hospital systems.
* Full working knowledge of Microsoft Office, including Outlook, Email, and Word.
* Knowledge of the Trust's Policies and Procedures.
* Understanding of patient confidentiality and data protection (inc HFEA if required).
* Understanding of medical terminology.
Training/Qualifications
* Good keyboard and computer skills.
* Training will be provided for BNSSG Patient Access Policy and computerised patient administration system.
* Education to GCSE English Standard or equivalent.
Experience
* Experience of working in the NHS or similar organisation.
* Experience of working in a multi-disciplinary or busy team environment.
* Experience of working under pressure.
* Experience of working to protocols and procedures.
* Experience of talking to patients/service users.
* Good attention to detail and completion of tasks to deadlines.
* Ability to exercise judgement whilst problem solving and seeking advice appropriately.
Person Specification
Essential Criteria
* Minimum three GCSE/O’level qualifications, to include English Language (with Maths an advantage).
* RSA or equivalent typing qualification (or demonstrated extensive experience and skill).
* Experience of general clerical and administrative duties. Must have knowledge of using Microsoft Word and Outlook.
* Exceptional typing skills, able to process large amounts quickly and accurately. Must be able to demonstrate working in a methodical and organised way. Competence in checking layout and content of typed documentation.
* Must be able to produce work of an accurate and high standard. Able to effectively communicate with colleagues in a helpful and courteous manner - articulate, positive and professional in approach. Provide an understanding of the importance of confidentiality and data protection in a hospital environment. To have a very good time-keeping and attendance record.
Desirable Criteria
* Knowledge of medical terminology.
* Experience of having worked in a patient/customer focused environment. Experience of local/organisational computer systems. Previous experience of working with Excel spreadsheets.
* Ability to understand and sort basic data, including inputting data.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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