CIS Security have an exciting opportunity available who will be an ambassador to represent CIS Security, who will work in various of our sites in London and surrounding Areas, to support holiday cover, sickness, and additional works for the business. You must be able to demonstrate and deliver high quality of guarding and customer service to both our customers and service users. We require Officers to be SIA licenced and willing to work and must be able to stand and patrol for very long periods of time in and outside, also you must be flexible in hours and in the approach to daily duties. Information: Position: Security Response Officer Location: Hartlebury (DY10) & Throckmorton (WR10) Pay Rate: Site Related Pay Hours: Average 20 hours per week Shifts: Various Shifts - Days, Nights & Weekends Job Requirements: SIA Licence required Security and customer service experience is required Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs Must have good command of English language Good levels of customer service, communication both written & verbal at all times Flexible in the approach to daily duties and additional events when held on site. Maintains working knowledge of the locations & security & safety for assigned areas Flexible in the approach to daily duties – Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups First Aid qualification & a CCTV SIA Licence is a bonus To have a smart appearance befitting the company Be confident you can undertake 100% of all specific duties Be able to provide all the documentation and vetting information requested Job Responsibilities: Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users. Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner Physically fit to complete patrols internally and externally and able to stand/walk during shift Confident in writing incident and shift reports To always portray a friendly, professional and courteous demeanour, using open and appropriate body language. To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded. Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems) Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry. Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels. Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site. The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures. Benefits: Health care plan (HSF) Perk Box (HSF) – discounts & offers from cinema tickets to days out Cycle to work scheme Tailed Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.