Main area Admin and Clerical Grade NHS AfC: Band 2
Contract: Fixed term: 18 months (n/a)
Hours: 37.5 hours per week (Full time)
Job ref: 331-K11831224
Employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type: NHS
Site: WGH
Town: Kendal
Salary: £23,615 pro rata per annum
Salary period: Yearly
Closing: 26/12/2024 23:59
CPCC Clerical Officer - WGH
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce and therefore welcomes and encourages applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Booking Team based at Westmorland General Hospital, Kendal.
You will be joining a well-established team in a purpose-built facility, receiving and responding to telephone calls and queries from patients, GPs, and Hospital staff in relation to outpatient appointments.
Main duties of the job
You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
There are part-time and full-time opportunities available. The booking service is open from 8am to 6pm, five days a week. There may be a requirement to work flexibly to support the needs of the service, and there is also the opportunity to work occasional weekends.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units, and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre that can help with a range of non-life-threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case, and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role and the main job duties/responsibilities, please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay by visiting our website here.
Person specification
Education
* GCSE or equivalent including Maths and English
* Keyboard skills/computer literate
* Customer care
Experience
* Working in a Call Centre or on a Reception
Skills, Ability and Knowledge
* Knowledge of NHS Patient Administration systems
* Ability to communicate well
* Ability to work with limited supervision
* Ability to multi-task
* Good inter-personal skills
The Behavioural Standards Framework
Everybody’s responsibility in everything we do
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
If the post is subject to Disclosure & Barring Service checking (formerly CRB), a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates, and much more. To access click on this link here.
Employer certification / accreditation badges
Name: Andrea Nightingale
Job title: CPCC Business Manager
Email address: andrea.nightingale@mbht.nhs.uk
Telephone number: 01539 716840
Additional information:
For further details / informal visits please contact:
Andrea Nightingale on 01539 716840
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