Central Employment are delighted to be working with a leading FMCG provider, as they look to recruit a Customer Service Account Manager, based in County Durham.
* Peterlee, office based role
* Reporting into the Customer Service Manager
As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.
Key responsibilities of the Customer Service Account Manager:
* Respond to incoming contacts from customers via telephone, website and email
* Maintain and further develop relationships with existing customers
* Accurately determine the order needs of customers
* Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
* Work with team members to ensure all customer needs are covered
* Work with external Sales staff to help process their quotations, orders and queries
* Undertake products training as and when required
* Process information via our computerised order processing and accounts system
* Create presentation documents in relation to orders/quotations using Microsoft Office programs
* Maintain accurate records of contact, project requirements and customer requirements
Minimum Requirements:
* B2B Customer Services professional with a minimum of 2 years’ experience in a similar role.
* Graduate calibre candidates who are capable of working with minimal supervision.
* Excellent communication skills as you will be dealing with customers at all levels of organisation size and sophistication.
* Ability to process detailed information and adapt to different projects.
Newcastle upon Tyne // Contract
Up to £65,000
North East + travel // Permanent
Up to £65,000 DOE
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