Location: Norwich
Salary: upto £30,000
Added: 12/02/2025
Salary level: Up to £30,000 pa plus annual bonus (discretionary after probation)
Job type: Permanent, Full Time, five days a week, Monday to Friday, 09:00 to 17:00
Location: Bankside 300, Broadland Business Park, Norwich (Hybrid trial)
As a result of growth in demand for our services we are seeking a Payroll Team Leader to join our Payroll Services by TaxAssist Team based in Norwich on the Broadland Business Park.
About Us
The TaxAssist Group is a training, marketing, support and services business and an award-winning franchisor. We are a major professional services group who deliver the very best client experience backed up by first class advice and smart solutions for accountancy, tax, payroll and complementary financial services.
Our TaxAssist branded Payroll service works alongside our network of accountants to deliver end-to-end payroll services for their clients. We will also be developing a direct to market payroll service. You will receive support and guidance from our experienced team, as well as ongoing training via The Payroll Centre’s ACT platform.
The role
* Support & lead Payroll Associates & Payroll Administrators
* Manage holiday cover planning for the team
* Deal with complaints from Franchisees and clients
* Manage client and Franchisees expectations of Payroll Services
* Maintain the payroll assigned support site pages
* Provide on-line and face-to-face training for the Network in agreement with the Training Team
* Manage the Payroll related tickets in agreement with the Technical Team
* Provide 1-2-1s work reviews and Appraisals for payroll team members
* Manage the creation & maintenance of the payroll manual
* Lead the payroll meetings with the assistance of the Payroll Administrator
* Arrange & attend the payroll annual training for the team
* Keep up to date of payroll legislation and update the team
* Attend network social events to be a known contact for Payroll Services
* Oversee the annual P11D process
* Deliver payroll services in accordance with the letter of engagement with your assigned Franchisees and direct clients (see recurring compliance work)
* Understand the Letter of Engagement for Payroll Services to ensure you are working within the range of work that we have agreed to
* Understand and adhere to AML and GDPR agreements
* Manage all e-mail correspondence from your assigned Franchisee & their team.
* Provide phone cover as and when is assigned/required
* Manage admin tasks that help maintain good house-keeping of your Franchisees & clients e.g. keeping billing charges updated for your Franchisee
The Candidate
You must be able to work independently with appropriate support. You will be confident in engaging with franchisees and clients to build a rapport and offer solutions and direction. You must be able to concurrently manage a number of cases for franchisees and clients.
Due to the nature of our business, working on a Friday (09:00 to 17:00) is a requirement for this role
Qualifications and Experience
* Recent experience in payroll services as part of an outsourced team, recent experience on payroll bureau/chartered accountancy practice preferred. We will prioritise candidates with this experience
* You will be familiar with payroll calculations, statutory payments, automatic enrolment, and other legislation surrounding payroll
* Experience and proficiency in payroll software
* Excel skills & knowledge
* You will be comfortable providing assistance to clients queries via email or telephone
* The ability to maintain a strong focus on attention to detail and accuracy
* Confidence to build a rapport with our clients, our franchisees and their clients using excellent interpersonal and communication skills both written and verbal
* A work ethic to organise yourself and your workload well, to work independently and collaboratively
* Experience in a similar role
The Rewards
* Respect for your wellbeing and work-life balance. Overtime and weekend working are not part of our habit. We work a 35-hour week full time and offer part time and non-standard hours where feasible and appropriate
* Free 24/7 Employee Assistance Programme for all staff and qualifying family members
* A fair remuneration package with up to 33 days paid holiday per annum including a Christmas shutdown
* Company sick pay
* Death in Service Cover
* Company share scheme
* Salary sacrifice scheme
* Free car parking
* Subsidised gym membership
* An annual eye test paid plus contributions towards glasses (within policy)
* Auto-enrolled workplace pension scheme
* Study support
* Bonuses for performance, referrals and recruitment.
* We prefer to work together at our well equipped and appointed and ergonomically designed Norwich offices. Staff are well supported to work safely, comfortably and efficiently from these beautiful out of centre offices and also to work from home. We are trialling a hybrid working pattern depending on roles where appropriate
* Preferential service from our in-house Financial Planning team, including mortgages & protection products.
* Attendance at our 3-day biannual conference event.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs; if you require any adjustments to make the recruitment process easier, please let us know.
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